Not just oxygen, health care

Medicine First

We’re not just an equipment provider, or just a service company. We provide health care while you travel with oxygen. While other rental agencies employ agents with no medical experience, our customer support agents are licensed respiratory therapists with experience dealing with POCs. They will assess your condition and match you to the best portable oxygen concentrator rental available. That means if you happen to have questions requiring information from a doctor, we’ll connect you immediately with a certified physician while other agencies will tell you to call 9-1-1. Every rental also includes a pulse oximeter, which immediately displays your oxygen saturation levels so that you can adjust the flow rate on the device yourself.

As a testament to our focus on medicine and dedication to safe travel, we will not rent a device to customers if we think their oxygen-related ailment is too severe to travel. Instead, we connect them to a physician at our expense to explain the medical implications. Above all else, our customers’ health and happiness is our main objective.

The largest, most competent supplier of oxygen to travelers in the world.

Reasonable Price

Other POC rental agencies may seem to offer very low prices, but you should always read the fine print! Instead of charging extra for batteries, we include three batteries as part of the base package and offer additional batteries at very affordable rates. Instead of providing “special offers” that require booking up to eight weeks in advance, we have the same rental prices whether you need your device next day, next week, or next year—the only variances in price may be shipping charges. And while others don’t offer rapid replacement if the device is damaged, we pay for all of the expenses to get a new device to you as fast as possible if the unit is deemed to be faulty.

So while on the surface it may seem that other companies are cheaper, we offer the best value and service to ensure your travel is free of stress over your oxygen supply. That’s how we became the largest, most competent supplier of oxygen to travelers in the world.

Many of our customers send us letters of thanks and rent from us repeatedly. Our care and service will earn your trust, too.

Excellent Logistics

We pride ourselves on the quality, quantity, and delivery speed of our portable oxygen concentrator rentals. As the largest supplier of oxygen to travelers in the world, we have the ability and resources to get you the unit you need, fast.

It all starts with our large inventory of devices. Other rental agencies only have a few portable oxygen concentrator rentals in stock, but we have hundreds of units and several different models to best meet your needs. We also pride ourselves on getting your unit to you fast. We’ve got units stationed around the globe in order to reduce the cost and time of getting a unit to you immediately. Our record for fastest delivery is 42 minutes from the first call to delivery at Las Vegas’s McCarran Airport! We also set the standard for POC testing and cleaning, implementing a series of detailed processes for each device before it is rented again. That means you can rest assured your rental unit is clean and in working order from the moment it arrives.

Unlike our competitors, we help you navigate the sometimes complex process of traveling with oxygen. Other rental agencies require you to interact with airlines and customs agents on your own. But because we work directly with several different airlines, we complete the necessary paperwork and ensure you’re following the specific policies of the airline or cruise line on which you are traveling. If your unit becomes lost or damaged in your travels, we GUARANTEE getting you a replacement in less than 24 hours—even faster if possible. Other rental agencies typically issue a replacement in a few days—IF they have any available. In addition to having these units deployed around the world for such emergencies, we are authorized by the Transportation Safety Administration (TSA) for “counter-to-counter” service, which means that we can send you a unit on the first available commercial flight. We even have a network of partners to deliver units by courier when necessary. And if the unit requires replacement because it is faulty, all aspects of the rapid replacement are free to you.

In addition, every OxygenToGo unit and accessory is labeled with our contact number so that you can ask the airline agent, security inspector, or customs agent to call us directly to resolve any problems you might face.

Our record for fastest delivery is 42 minutes from the first call to delivery

Testimonials

Thanks again for making our trip such a wonderful experience!

I want to take this opportunity to let you know what a positive experience we had with the system on our recent cruise to Alaska. The system arrived in plenty of time for me to become familiar with it and it’s use. I felt positive in getting on the plane with the system and the batteries held up just fine for the four and a half hour flight, the hour long transfer to the cruise ship and to our suite. We very easily transferred the system to the ship’s electrical system and recharged the batteries. It was just so easy to use and so trustworthy. We never had a moment’s problem.

I talked to several people on the cruise that were using oxygen and they were amazed at the system itself and at how inexpensive it was to rent the unit compared to what they had to pay for oxygen for the flight, time at the airport and the cruise. They paid almost three times the amount of what I paid and one lady had a malfunction with her system and her rental company had to fly another system to her on the ship!

The instructions provided for assembly and packing for return of the system to your company are very user friendly and easy.

You and your staff have been spectacular to work with. You did everything you said that you would do and it was done in a friendly and courteous manner. That doesn’t always happen with every company I have to deal with for accessibility equipment and it’s very much appreciated.

Please feel free to use my name in anyway that would be helpful in letting those in need of your services know that this system exists and that it is easy to use and financially friendly!

Thanks again for making our trip such a wonderful experience!

Tom H.

Keep up the great service!

Thanks so much for a terrific product and superb customer service. I needed to fly my 80-year-old, oxygen and wheelchair dependent father from Syracuse NY to Sarasota FL, on an indirect flight. I was worried about the entire trip, but especially about the airport time in Atlanta. The Inogen One not only provided a backup to the flight-provided oxygen, but continuous oxygen between flights and while on the road. The unit’s “cute” design is very simple and easy to use, while the instructions are straightforward. It arrived at our house without a problem and performed beautifully throughout the trip. It’s a rare and wonderful product that is so important, yet elegant in it’s simplicity. Oxygen To Go’s policies and customer service were also straight forward and pleasant. Thanks, Jimmy, for not only being a superb professional, but also for instilling confidence, being a heck of a nice guy, and fun to talk to. I am spreading accolades for Oxygen To Go to everyone I know who asks about our trip, as well as those who might possibly be needing portable oxygen. I’m so relieved that we got Dad to Florida without a problem. Oxygen To Go was instrumental in making that happen. Keep up the great service! Thanks! Many thanks!

Bonnie

President & Ceo of Oxygen To Go and Mr. Jimmy Nelson

On April 6, 2006 with the assistance of equipment provided by Oxygen To Go we successfully flew on NWA from Bradenton/Sarasota, Fl. to Syracuse, NY.

Madelyn’s normal oxygen level is at 3L all the time.(24/7) The ocimeter provided was one of the most valuable pieces of equipment provided. I read all the info, talked to Mr. Nelson and felt very confident I could do it right. Madelyn’s blood oxygen level is around 95 on the ground. She started dropping to 80/82 once we started to climb. I increased the flow as we reached 30,0000 feet. She was at 4.5L and oxygen level of 90 for 2 1/2 hours. When we started to descend and ready to land I did the reverse. Madelyn was back to 3L and a level of 92 once we landed. I did this procedure twice that day.

We did test the equipment before the flight. I did not want any surprises. It all worked like a charm. We even found electrical outlets at the airport so we could charge the batteries. a few people were very interested so I gave them your WEB address and Mr. Nelson’s name. I met one women who wanted just a few minutes of oxygen, guess what my answer was. The professionalism and caring attitude of Jimmy Nelson was outstanding. I would give him an A+. He made me feel like I knew what I was doing; with the help of Jimmy, this humble person, got Madelyn all the way to Syracuse.

I really could ramble on and on and on about how great your equipment works. Should you ever need me to ramble on to a potential customer please do not hesitate to ask.

Thanks for exceptional service.

Carole M.
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