Yes. This device has only been approved by the federal government for those over 18, unless your physician approves for “off label” use.
We usually ship the devices in our custom-made shipping containers to destinations within the continental United States via FEDEX 2nd-Day Air. We charge the customer exactly what FEDEX charges us; we do not attached any handling charges.
If the customer requires faster delivery, we usually use FEDEX overnight shipping. If the destination is outside of the continental U.S., we may use other carriers. Here, too, we charge the customer the same that these shipping services charge us. For international shipments, the customer is responsible for any duties, customs, or import fees due.
If canceled within one month of scheduled rental, we will refund the entire rental fee. If canceled within less than one month but before the unit is shipped to the customer, we charge one-half of the rental fee (not including shipping). If the unit has already been shipped when the reservation is canceled, we charge the full fee, including shipping.
We will charge your credit card after the reservation is made and the contract is signed. Payment is necessary to confirm your reservation.
You must call OxygenToGo after you fax your rental paperwork to confirm receipt of rental paperwork. We will then confirm your reservation at that time.
The Inogen One device is expensive. If it is lost, damaged, or stolen during the rental period (when not in the hands of the shipping agent or in our office), the customer bears the responsibility for replacing the device, valued at US$6,000, and will be charge to the renters credit card. By purchasing a damage waiver for approximately $98 per week, OxygenToGo will retain this responsibility and replace the unit at our cost if damaged or lost. In the case of theft or loss, the customer must submit a police report to verify the claim for the prepaid insurance or the insurance will not be enforce.
Yes. These devices are in high demand. We recommend that you reserve your unit as soon as the details of your trip are finalized.
We recommend that all components are brought with the unit. One never knows when they will need to charge batteries or use the unit in a vehicle. Leaving any components behind is up to the customer. It may limit your mobility and enjoyment of the device and may render the unit unusable.
This device is very reliable at monitoring a patient’s oxygen saturation levels. The unit can be used to monitor oxygen levels and to titrate, if necessary, the flow rates of the unit to obtain the patient’s saturation goal. We recommend that users check their saturation on their home equipment to assess what their baseline saturation is and use this as a goal saturation (or ask your doctor for his recommendation) with a POC.
OxygenToGo is not a durable medical equipment provider covered under Medicare or other insurance companies. . Your best recourse is in contacting your insurance agent to determine if it will compensate for the Inogen One system. We do not bill insurance companies but do provide you with a receipt which can be submitted. Payment from insurers is between you and the insurer.
No. For a complete list of airlines who do allow portable oxygen concentrators onboard, please call OxygenToGo for list. If your air carrier is not listed, you may want to call a ticketing agent to verify its policy and alternatives
Most airlines require a copy of the prescription from your doctor. Every airline is different so please contact the airline to verify.
In flight is the only area that requires battery use. Beyond the aircraft you can plug into the car or wall outlet.
Yes. We provide three additional batteries with each device, which can supply approximately three hours of power each for a total of approximately nine hours.. For longer flights where no outlets are available onboard, we can provide additional batteries to provide power for the duration of any flight.
Yes. Most POC’s will function on European (220) voltage with the correct plug adaptor. (No current or voltage converted needed.)
For the Inogen, Sequal, and Invacare during pulse mode the cannula must be seven feet long or less in order to properly sense the patient’s breath and deliver oxygen early in the breathing cycle, when oxygen is most beneficial.
For the EverGo the cannula can be up to 30’ long.
Call OxygenToGo. 877-736-8691
Please call OxygenToGo at 877-736-8691.
Yes. Call OxygenToGo with questions. 877-736-8691
This error message indicates that the oxygen concentration is below 82% while the concentrator is used in one of the pulse flow settings (setting 1 through setting 5). This error may occur if the concentrator is turned on, but is not being used (no one is breathing on the device). To confirm this is the issue, either breathe with the cannula, or place the device in satellite mode for 1 to 2 seconds and then return the flow control back to the original setting. After a few minutes, the O2 alert should clear. If this error continues to occur, please contact OxygenToGo Customer Care for further instruction.
Only you and your doctor can determine if EverGo is the right oxygen concentrator for you. If you are active and require a highly portable source of oxygen, EverGo is ideal.
9.9 lbs (4.5 kg) with 2 batteries and carrying case
8.5 lbs (3.8 kg) with 1 battery and carrying case
EverGo is ideal for people who enjoy traveling and rely upon oxygen therapy. EverGo operates from a wall outlet (AC power), an automobile charger (DC power), or its internal rechargeable batteries, two lithium ion batteries similar to the type used in laptop computers. The device has been cleared for air travel by the FAA. Because airline policies for traveling with an oxygen concentrator vary, you need to check with your airline before flying with EverGo.
The list of commercial air carriers allowing the use of EverGo during flight is growing monthly. Check the current list of carriers that have cleared EverGo for air travel.
American Eagle (American Airlines)
ASA – Atlantic Southeast (Delta)
Champion Air (NWA)
Chautauqua Airlines (Delta)
Colgan Air (Continental)
Commut Air (Continental)
Continental Express (Continental)
Continental Micronesia (Continental)
Freedom Airlines (Delta)
Gulfstream International (Continental)
Mesaba Airlines (NWA)
Pinnacle Airlines (Delta)
Shuttle America (Delta)
Use the EverGo DC power cord to plug into the vehicle’s cigarette lighter or DC power input. When EverGo is operating from a DC power source, the batteries installed in EverGo will begin recharging.
No. Make sure the vehicle has been started before plugging in your DC power cord. If EverGo is operated using the DC power cord while the vehicle engine is turned off, it could deplete the vehicle’s battery.
With power cartridge: 17.9 pounds (8.1 kg)
Without power cartridge: 14.5 pounds (6.6 kg)
Portable Oxygen Concentrator.
All the return paperwork is inside of rental unit when delivered and should be the first item you see upon opening. Follow the simple instructions and don’t hesitate to call with questions. 877-736-8691
Sorry, but NO. Almost all clients that we service need supplemental oxygen at all times and, more importantly, you need time with the unit completely before you board.
We rent several different models of portable oxygen concentrators (POCs) for periods from a week to months. Every rental includes 24-hour access to respiratory therapists and board-certified physicians. And we can deliver these units to you FAST!
Did you know? With the FAA ruling, airlines require that you must have 150% of your flight time in battery time. So with a six hour flight, you would need nine hours of battery time. Call us with any questions at 877-736-8691
My husband just rented this product for a trip regarding another transplant. We would just like to thank you and let you know that our experience with your company and product where nothing less than terrific. The product arrived early, easy to use, no problems with airlines and returning the unit was no hassel. Thank you again.