To travel agents, doctors, and home health care providers:
Traveling with supplemental oxygen can be stressful and expensive. Luckily, several innovative manufacturers have created portable oxygen concentrators. The FAA, TSA, and all major US airlines allow them through airport security screening, customs, and on board planes, trains, and automobiles. And all Foreign carriers must permit the approved devices on flights to and from US soil.
But the purchase and maintenance of a POC can be a daunting task. OxygenToGo® provides your customers and patients with the oxygen they need when they travel.
Our service puts good medicine above all else; we follow a strict medical model when assessing potential customers and their oxygen needs, and we have respiratory therapists and doctors available at all times for more complex questions and issues. They are available for doctor-to-doctor discussions at any time.
We also have POCs and accessories stationed around the U.S. and abroad. We can deliver them in a hurry if needed.
If you also need assistance in arranging for tanked oxygen, we would contact one of our partners to help, but we are eager to avoid any conflicts with existing tank providers and vendors. Our service is aimed at travelers, and thus not intended to compete with home health care providers or traditional oxygen suppliers.
As a result, more people on supplemental oxygen can and will travel with greater frequency and ease at a lower cost than ever before.
If you have questions about how OxygenToGo® can assist your customer and patients, give us a call at (877) 736-8691. If you have many customers every year who require POCs, call us for volume discounts and commissions.
The below item is a commonly asked educational section from the POC FAA ruling posted for direction by OxygenToGo personnel covering battery requirements for use while in flight.
8. Batteries - from pages 21 & 22 of the DOT-OST-2004-19482-1300
The Oxygen NPRM sought information about whether the rule should allow carriers to require users of electronic respiratory devices to carry a certain number of batteries. It also solicited comments about what action the Department should authorize the carrier to take if a passenger does not bring a sufficient number of batteries to power an electronic respiratory assistive device or a passenger does not ensure that the batteries for the device are packaged in a manner to allow them to be transported safely in the cabin. Consumers generally agreed that it would be appropriate to require users of electronic respiratory assistive devices to carry a sufficient number of batteries to power the device for 1.5 times the length of the flight. Some carriers suggested that users of electronic respiratory assistive devices should carry enough batteries to power the device for the length of the flight plus an additional two hours. Other comments suggested enough batteries to power the device for 1.5 times the length of the flight plus one additional battery. There were also comments recommending that the passenger’s physician should indicate the appropriate number of batteries in the prescription that indicates the passenger’s medical need for the device. A number of carriers asked for the authority to refuse to carry a passenger who does not have an adequate number of batteries. A few carriers asked to be able to charge the passenger who does not carry a sufficient number of batteries for the cost of any resulting emergency action that may be require d. Many industry comments also suggested that PHMSA and FAA should be involved in the discussion of the appropriate number of batteries to carry in the cabin to ensure that an excessive number of batteries is not carried onboard. After fully considering the comments received and consulting with FAA and PHMSA personnel, the Department has determined that there is no need to place a limit on the number of batteries users of electronic respiratory devices transport in the cabin of an aircraft. The FAA and PHMSA are confident that batteries that are protected against short circuits and wrapped in strong outer packaging's can safely be transported in the passenger cabin provided there are sufficient approved stowage locations available. On March 26, 2007, PHMSA published a safety advisory to inform the traveling public and airline employees about the importance of properly packing and handling batteries and battery-powered devices when they are carried aboard aircraft. Federal regulations require that electrical storage batteries or battery-powered devices carried aboard passenger aircraft be properly packaged or protected to avoid short-circuiting or overheating. In its safety advisory, PHMSA suggested various practical measures for complying with the regulations and minimizing transportation risks. Recommended practices include keeping batteries installed in electronic devices; packing spare batteries in carryon baggage; keeping spare batteries in their original retail packaging; separating batteries from other metallic objects such as keys, coins and jewelry by packing individual batteries in a sturdy plastic bag; securely packing battery-powered equipment in a manner to prevent accidental activation; and ensuring batteries are undamaged and purchased from reputable sources.
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The Department has decided to allow a carrier to require an individual who uses a ventilator, respirator, CPAP machine or FAA-approved POC to bring an adequate number of fully charged batteries onboard to operate the device for not less than 150% of the expected maximum flight duration. The appropriate number of batteries should be calculated using the manufacturer’s estimate of the hours of battery life while the device is in use and the information provided in the physician’s statement (e.g., flow rate for POCs). The expected maximum flight duration is defined as the carrier’s best estimate of the total duration of the flight from departure gate to arrival gate, including taxi time to and from the terminals, based on the scheduled flight time and factors such as (a) wind and other weather conditions forecast; (b) anticipated traffic delays; (c) one instrument approachand possible missed approach at destination; and (d) any other conditions that may delay arrival of the aircraft at the destination gate. This rule also makes it clear that a carrier may deny boarding, on the basis of safety, to an individual who does not carry the number of fully charged batteries prescribed in the rule or an individual who does not properly package the extra batteries needed to power his/her device. Information for passengers on how to safely travel with batteries is available at safetravel.dot.gov. However, a carrier may not deny boarding due to an inadequate number of batteries unless the carrier can provide information from a reliable source demonstrating that the number of batteries that the passenger has supplied will not provide adequate power for 150% of the expected maximum flight duration based on the battery life indicated in the manufacturer’s specification when the device is operating at the flow rate specified in the physician’s statement. It is also worth noting that the requirement to bring an adequate number of batteries to continuously operate the device for up to 150% of the expected maximum flight duration does not apply in circumstances where the passenger will be using an FAA approved POC while boarding or disembarking from the aircraft and will not be relying on the POC during flight because the passenger has contracted for carrier-supplied oxygen. In instances where the carrier denies boarding to an individual, the carrier must provide the individual a written statement of the reason for the refusal to provide transportation within 10 days of the incident.
We rent several different models of portable oxygen concentrators (POCs) for periods from a week to months. Every rental includes 24-hour access to respiratory therapists and board-certified physicians. And we can deliver these units to you FAST!
Did you know? With the FAA ruling, airlines require that you must have 150% of your flight time in battery time. So with a six hour flight, you would need nine hours of battery time. Call us with any questions at 877-736-8691
Thanks so much for a terrific product and superb customer service. I needed to fly my 80-year-old, oxygen and wheelchair dependent father from Syracuse NY to Sarasota FL, on an indirect flight. I was worried about the entire trip, but especially about the airport time in Atlanta. The Inogen One not only provided a backup to the flight-provided oxygen, but continuous oxygen between flights and while on the road. The unit’s “cute” design is very simple and easy to use, while the instructions are straightforward. It arrived at our house without a problem and performed beautifully throughout the trip. It’s a rare and wonderful product that is so important, yet elegant in it’s simplicity. Oxygen To Go’s policies and customer service were also straight forward and pleasant. Thanks, Jimmy, for not only being a superb professional, but also for instilling confidence, being a heck of a nice guy, and fun to talk to. I am spreading accolades for Oxygen To Go to everyone I know who asks about our trip, as well as those who might possibly be needing portable oxygen. I’m so relieved that we got Dad to Florida without a problem. Oxygen To Go was instrumental in making that happen. Keep up the great service! Thanks! Many thanks!