FAQs: Technical Questions
- "Battery Empty, Attach Plug" - Why does the message remain after I attach the AC power supply? Answer
- "Battery Error, See Manual" - Why do I get this message, and what should I do next? Answer
- "Battery HOT Warning" - Why do I get this message, and what should I do next? Answer
- "Battery HOT, Not Charging" - Why do I get this message, and what should I do next? Answer
- "Comm Error" - Why do I get this message, and what should I do next? Answer
- "Error 1, Call Provider" - Why do I get this message, and what should I do next? Answer
- "Error 16, Call Provider" - Why do I get this message, and what should I do next? Answer
- "Error 4, Call Provider" - Why do I get this message, and what should I do next? Answer
- "Error 8, Call Provider" - Why do I get this message, and what should I do next? Answer
- "System HOT, Shutdown" - Why do I get this message, and what should I do next? Answer
- How does the EverGo™ portable concentrator work (produce oxygen)? Answer
- How long can EverGo operate on battery power? Answer
- What is EverGo’s oxygen producing capability? Answer
- What size is EverGo? Answer
- Can I use the EverGo while I sleep? Answer
- What type of cannula works with EverGo? Answer
- How is EverGo controlled? Answer
- What can be changed via the touch screen interface? Answer
- How many hours can EverGo batteries last before they need to be recharged? Answer
- Is EverGo approved for pediatric use? Answer
- What is the oxygen concentration delivered by EverGo? Answer
- What is the altitude rating of EverGo? Answer
- What patient maintenance is required with EverGo? Answer
- What maintenance must be performed by a homecare provider on EverGo? Answer
- How long does the battery last on the Sequal? Answer
- How do I maintain my Eclipse? Answer
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"Battery Empty, Attach Plug" - Why does the message remain after I attach the AC power supply?
If the concentrator is run until the battery is depleted, the system is shut down (oxygen production is stopped) and this message is displayed. Even if the user connects the power plug at this time, further action is required. In order to cease display of the message, the user should press the ON/OFF button to shut the unit down completely. The user should then press the ON/OFF button to restart the concentrator.
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"Battery Error, See Manual" - Why do I get this message, and what should I do next?
This message is displayed if the concentrator has difficulty communicating with the battery. The user should remove the battery and reinstall it (first shut the unit down or power it using the AC power supply). If this error regularly occurs, please contact OxygenToGo Customer Care for further instruction. A battery error will prevent the battery from powering the concentrator.
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"Battery HOT Warning" - Why do I get this message, and what should I do next?
The concentrator will shut down if the battery temperature is too hot. If the battery is just below this temperature, the user will receive the Battery HOT Warning on the display, along with an audible warning. This warning is simply intended to alert the patient that continued use of the battery may result in system shutdown if the battery temperature continues to increase. Note that the temperature of the concentrator and battery will be higher when used at higher flow settings. Suggestions for reducing the battery temperature are provided in the Patient Manual. If the battery regularly becomes too hot, please contact OxygenToGo Customer Care for further instruction.
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"Battery HOT, Not Charging" - Why do I get this message, and what should I do next?
In order to begin charging, the battery must be below a certain temperature. If the battery has recently been discharged in a concentrator, depending on environmental conditions, it may exceed this temperature and must cool down prior to charging. To expedite cooling, the user may run the unit on AC power, remove the battery for 10 minutes, or replace the battery with a cool battery, if desired. If the battery is left in the concentrator, the alert will continue to appear until the battery cools sufficiently to begin the charging sequence.
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"Comm Error" - Why do I get this message, and what should I do next?
This message is displayed if the concentrator has difficulty communicating with the battery. The user should remove the battery and reinstall it (first shut the unit down or power it using the AC power supply). If this error regularly occurs, please contact OxygenToGo Customer Care for further instruction. The battery will continue to power the concentrator if it is the sole source of power, but the concentrator will not be able to track the remaining charge on the battery. If AC power is used, the battery will not charge with a comm error showing.
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"Error 1, Call Provider" - Why do I get this message, and what should I do next?
This error may result from an error in communication between the battery and the concentrator. Remove the battery and reinsert in the concentrator. If the error regularly occurs, please contact OxygenToGo Customer Care for further instruction.
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"Error 16, Call Provider" - Why do I get this message, and what should I do next?
If this error repeats itself to the point of becoming a nuisance, please contact OxygenToGo Customer Care for further instruction.
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"Error 4, Call Provider" - Why do I get this message, and what should I do next?
This message indicates that the concentrator has detected pressure that is lower or higher than expected. When this happens, the concentrator is shut down. An Error 4 message is usually due to a low pressure condition. This may be caused by placing the concentrator in the Satellite setting without connecting a Satellite Conserver, or by having a leak in the tubing to the Satellite Conserver. This situation will allow the product gas to leak from the system, thereby reducing the internal pressure. If the user is sure that such a leak did not occur, then there may be a problem with the concentrator and it may need to be returned for troubleshooting. Please contact OxygenToGo Customer Care for further instruction. Note: the error 4 message will not display until the concentrator has been operating for at least five minutes.
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"Error 8, Call Provider" - Why do I get this message, and what should I do next?
This message indicates that the concentrator software has detected oxygen concentration below 50%. When this happens, the concentrator shuts down. An oxygen concentration this low may be caused by placing the concentrator in the "Satellite" setting without connecting a Satellite Conserver, or by having a leak in the tubing, allowing the product gas to leak from the system, thereby reducing the oxygen concentration. If the user is certain that such a leak did not occur, there may be a problem with the concentrator and it may need to be returned for troubleshooting. Please contact OxygenToGo Customer Care for further instruction.
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"System HOT, Shutdown" - Why do I get this message, and what should I do next?
If the internal system temperature is too hot, the concentrator will display this message and shut down. While it is unlikely that the system will become this hot, the risk of this situation can be minimized by operating the unit in a comfortable environment and ensuring the intake and exhaust are clear of obstructions. The intake particulate filter should be kept clean, and there should be no filter in the exhaust vent. If this error regularly occurs, please contact OxygenToGo Customer Care for further instruction.
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How does the EverGo™ portable concentrator work (produce oxygen)?
The Respironics EverGo portable concentrator separates oxygen from room air and delivers it through a single lumen cannula. Room air contains approximately 21 percent oxygen and 79 percent nitrogen. By passing the air through a series of molecular, bacterial and dust filters, EverGo removes nitrogen and stores nearly pure (therapeutic) oxygen.
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How long can EverGo operate on battery power?
Its two rechargeable batteries provide up to 8 hours of oxygen while operating at a typical patient setting of two (20 breaths per minute). See the chart below.
Flow Setting
Rate of 20 BPM
1
12 hours
2
8 hours
3
6 hours
4
4 hours
5
4 hours
6
4 hours
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What is EverGo’s oxygen producing capability?
EverGo can deliver a maximum of 1050 ml/min. That is more oxygen per minute than any other portable concentrator available.
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What size is EverGo?
It is about the size of a camera bag or small carry-on bag.
12" L x 6" W x 8.5" H (30.5 cm L x 15.25 cm W x 21.6 cm H) -
Can I use the EverGo while I sleep?
Your doctor can determine whether or not the EverGo portable concentrator is appropriate for you while you sleep. An overnight pulse oximetry test may be necessary to measure your oxygen saturation level while using EverGo at night.
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What type of cannula works with EverGo?
A standard single-lumen nasal cannula and tubing (not supplied) should be used to deliver oxygen from EverGo. The device works with cannula tubing up to 30 ft. (9.1 m).
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How is EverGo controlled?
All product operation occurs via an easy-to-read, simple-to-operate
touch screen interface. The touch screen is a back-lit liquid crystal
display (LCD) located on the top of EverGo. -
What can be changed via the touch screen interface?
- Pulse dose settings can be changed from 1-6 in one-half increments
- Unit can be turned on and off
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How many hours can EverGo batteries last before they need to be recharged?
EverGo’s two-battery system helps to ensure long operation duration times. For example, at a setting of 2 and 20 breaths per minute (BPM) with 2 fully charged batteries, the device can be expected to run for 8 hours. Under similar conditions at a setting of 4, 5, or 6, it can run for 4 hours.
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Is EverGo approved for pediatric use?
No.
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What is the oxygen concentration delivered by EverGo?
89% (±3%)
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What is the altitude rating of EverGo?
Up to 8,000 feet (2450 meters)
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What patient maintenance is required with EverGo?
The only patient maintenance required is to clean the air inlet filter once a week and the EverGo case as needed.
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What maintenance must be performed by a homecare provider on EverGo?
- Gross particle filter – to be replaced as needed by the homecare provider.
- Micro-felt filter – to be replaced as needed by the homecare provider.
- Inlet filter – to be replaced as needed by the homecare provider.
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How long does the battery last on the Sequal?
Typical New Power Cartridge Duration-Of-Use (Battery) FLOW SETTING
Continuous Flow Mode
(LPM)Pulse Flow Mode
(Setting)0.5
4.4 hours
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1.0
3.7 hours
4.4 hours
2.0
1.8 hours
3.6 hours
3.0
1.3 hours
3.0 hours
4.0
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2.6 hours
5.0
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2.3 hours
6.0
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1.8 hours
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How do I maintain my Eclipse?
Check the air inlet filter daily and clean it at least once a week.
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- Remove the filter.
- Wash the filter in warm water using a mild detergent solution.
- Rinse the filter thoroughly and allow it to dry.
- When completely dry, reinsert the filter into the cabinet.
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We rent several different models of portable oxygen concentrators (POCs) for periods from a few days to a month. Every rental includes 24-hour access to respiratory therapists and board-certified physicians. And we can deliver these units to you FAST!
Customer Testimonial (view all)
I can’t say enough about oxygentogo.
I have absolutely no problems boarding or while on the airplane from los angeles to honolulu and on my connedting flight to knoa hawaii. It worked with no problems on each flight.
I was very pleased with the oxygen monitor that was included in the kit. It helped me know and realize when I needed the oxygen. There have been times I haven’t used my oxygen as I would just rest and feel fine. By monitoring it I knew when my level was below 90. I can stop fooling myself now and use the oxygen.
Jimmy and david were so helpful in getting me the kit with everything I needed. I ordered only 3 days prior to our flight as I was told by hawaiian airlines to call 72 hours in advance for oxygen. When I called they informed me they gave me oxygentogo’s phone number. I called they immediately explained the service to me.
David faxed me the contract and I faxed my signed copies back to them. The kit was delivered to me on wednesday and gave me time to read and understand the machine.
I had a question that evening as to how to attach the machine to the rolling cart and called the 800 number. Their answering service immediately found jimmy as I told them I had a problem. He was so kind and helpful answering many of my questions. These gentlemen are very polite and caring to their clients.
i feel the oxygentogo should be better advertised. Over a month prior to my trip I called five different oxygen distributotors to try and rent a machine and they all said “no one does that” they’d only try to seel me the equipment. Because of their kindness and concern i’ll be purchasing a machine from your company if I could afford one, however i’ll have to wait until I hit the lottery. But in the meantime i’ll be renting your kit for every flight I take!